Elements and Performance Criteria
- Receive reservation request.
- Record details of reservation.
- Accurately record customer details against their reservation in a manner that ensures correct interpretation by others who may access the reservations details.
- Check for and make use of customer profile or history, if available, and use information to assist in making the reservation and enhancing customer service.
- Clearly record any special requests according to organisation requirements.
- Confirm all details of the booking with the customer and ensure that they understand and agree to all details.
- File the reservation in a manner that ensures easy access by others and according to organisation procedures.
- Prepare and issue documents and other material to the customer according to requirements of the specific reservation.
- Update reservations.
- Advise others on reservation details.